SPECIFIC DUTIES AND RESPONSIBILITIES
ESSENTIAL JOB FUNCTIONS
Assists in performing in-depth personal interviews, reviews documents, performs research, etc. in determining the eligibility for veteran-related benefits for veterans, veterans' spouses, dependent children and parents of veterans, including benefits such as pensions, disability compensation, insurance proceeds, hospitalization, outpatient treatment, educational benefits, vocational rehabilitation, tax exemptions, specialized license tags, home loans, etc. or any other National, State, or Local Agency benefits; forwards claims to the Veterans Administration Regional Office for adjudication. Counsels veterans and their families regarding benefits.
Assists funeral directors and survivors in securing burial benefits, grave markers, flags, military funerals, and burial in national cemeteries.
Assists in the preparation and submission of cases to the V.A. Regional Office and the Board of Veterans Appeals.
Assists in transportation of Veterans to medical appointments.
Assists veterans and their beneficiaries in filing applications for review of discharges to upgrade or correct.
Performs various clerical duties such as answering routine correspondence, preparing applications and forms, composing letters of correspondence, etc.
Visits Social Services offices, hospitals, nursing homes, etc. as necessary in obtaining assistance for Veterans and their dependents/survivors in difficult situations as necessary.
Directs and oversees the activities of clerical staff in the office. Performs supervisory duties as instructing; planning, assigning, and reviewing work of others; maintaining standards; coordinating activities; acting on employee problems; selecting new employees; and recommending transfers, promotions, disciplinary actions, and salary increases.
Is responsible for preparing and managing the budget for the Department.
Participates in conferences pertaining to the welfare of veterans; observes the operation of the Veterans Affairs Regional Office, examining the interpretation of law as expressed in regulations, bulletins, and precedent decisions; attends meetings as required.
Operates a motor vehicle and a variety of types of office equipment including calculator, copier, telephone, and general office supplies.
ADDITIONAL JOB FUNCTIONS
Performs other related duties as required.
MINIMUM TRAINING AND EXPERIENCE
High school diploma with additional training in clerical/secretarial skills and three to five years of office experience and experience dealing with the public, or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.